Services:
QM Tours, a subsidiary of QM Holdings (Pty) Ltd, is a business in the travel and tourism industry that organises tours for groups.
Delivery Policy:
Subject to availability and receipt of payment, requests will be processed within 7 days and confirmed by way email.
Refunds Policy:
The provision of services by QM Tours is subject to availability. In cases of unavailability, QM Tours will refund the client in full within 30 days. Cancellation of orders by the client will attract a 30 % administration fee, if done at least 120 days before departure, and 100% thereafter.
Customer Privacy Policy:
QM Tours shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be accessed on : https://www.justice.gov.za/legislation/acts/2000-002.pdf
Payment Options Accepted:
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the QM Holdings bank account, the details of which will be provided on request.
Card Acquiring and Security:
Card transactions will be acquired for QM Tours / QM Holdings via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer Details Separate from Card Details:
Customer details will be stored by QM Tours separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
Merchant Outlet Country and Transaction Currency:
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility:
QM Tours takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of services and goods.
Country of Domicile:
This website is governed by the laws of South Africa and QM Holdings / QM Tours chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 542/1 Carlswald North Estate, Tamboti Road, Carlswald, Johannesburg, South Africa 1685.
Variation:
QM Holdings may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company Information:
This website is run by QM Holdings (Pty) Ltd based in South Africa trading as QM Tours and with registration number 2008/015005/07
QM Holdings Contact Details:
Company Physical Address: 542/1 Carlswald North Estate, Tamboti Road, Carlswald, Johannesburg, South Africa 1685
Email: info@qmholdings.co.za
Telephone: +27 76 453 7879